If You Can THINK It, We Can INK It!

(810) 742-2650

COMMERCIAL

PRINTING

PROMOTIONAL

PRODUCTS

T-SHIRTS

WIDE FORMAT/

SIGNS

DESIGN

SOLUTIONS

MAILING

SPECIAL

OCCASIONS

Client Service Representative

Description:

The  Client Service Representative is responsible for managing and growing All Trinkets & Printing, Inc.

accounts, acting as the client’s advocate, increasing customer satisfaction, identifying and addressing customer needs, aligning those needs with All Trinkets & Printing, Inc services as well as serving as the

primary point of contact for specific customers.

 

 

Client Service Representative

The Client Service Representative will have a strong understanding of both print  and promotional  requirements and is expected to become familiar with each client’s unique business needs in order to closely service the  needs of our customers.  To facilitate strong customer interactions and relationships, the Account Executive is expected to meet one-on-one with clients.

 

Key Responsibilities:

 

Client Relationship

• Manage and form long-term client relationships

• Identify customer requirements and growth strategies

 

Client Advocacy

• Serve as the customer’s internal advocate.  Ensure All Trinkets & Printing, Inc. is delivering the service, support and technology consistent with our principles, mission statement and outstanding customer service focus.

 

Client Planning

• Work with customers to plan their projects

• Help control the completion of Job production flow

 

Customer Care

•  Customer service is the foundation of All Trinkets & Printing, Inc. We expect you to continually demonstrate respect for our customers, along with professional and ethical behavior at all times.

• Communicate regularly with customers to provide information and/or resolve issues as they may arise.

 

Experience

• Excellent Presentation and Communication Skills

• Sales Achievement  Possess a Proven Track Record  of Sales

• Develop New Business

• Maintain Existing Clients

• Team-Player and Ability to Work Across Departments

• Ability to Problem Solve and Manage Multiple Projects

 

Send resumé with cover letter, along with salary history, to the attention of Terrie Richardson at trichardson@alltrinkets.com

 

All Trinkets & Printing, Inc. is an Equal Opportunity Employer

 

4251 Davison Road Ste 5 & 6 • Burton, MI 48509 • Phone: (810) 742-2650Fax: (810) 742-8895